19Dec 2023 by nathan

December 2023 News & Updates

CTC NEWS, Monthly Newsletters
End of Life for Windows Server 2012 - October was the last month of updates, including bug fixes, security updates, etc., for Microsoft Windows Server 2012. If you still have Windows Server 2012 installed in your environment, Microsoft strongly recommends making plans to decommission it as soon as possible. Changes to the MyIT Program - We are in the process of making some changes to the MyIT Program that we're pretty excited about. The biggest and most visible change for most MyIT Customers will likely be related to communications. There will be some changes to the monthly report as well as some reminders about systems that may need extra attention. More on this to come but we're excited about the opportunity to provide more value to our MyIT Customers! 2023…
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15Dec 2023 by nathan

Merry Christmas from Cyber Tech Cafe

CTC NEWS
Cyber Tech Cafe will be closed from Friday, 22 December 2023 until Tuesday, 26 December 2023 to celebrate Christmas and the New Year and to enjoy time with family, friends and loved ones. Any non-emergency support requests will be responded to in the order that they were received on Tuesday, 26 December 2023. If you need emergency technical support during the holiday, our emergency on-call technicians will be available. You can page the emergency on-call technician by including the word ’emergency’ in the subject of your email request or using the emergency support telephone option. Please note the holiday rate will apply. From all of us here at Cyber Tech Cafe, we wish you and  yours a very Merry Christmas! Nathan and Kristy Underwood
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15Nov 2023 by nathan

November 2023 News and Updates

CTC NEWS, Monthly Newsletters, Tech news
End of Life for Windows Server 2012 - October was the last month of updates, including bug fixes, security updates, etc., for Microsoft Windows Server 2012. If you still have Windows Server 2012 installed in your environment, Microsoft strongly recommends making plans to decommission it as soon as possible. Changes to the MyIT Program - We are in the process of making some changes to the MyIT Program that we're pretty excited about. The biggest and most visible change for most MyIT Customers will likely be related to communications. There will be some changes to the monthly report as well as some reminders about systems that may need extra attention. More on this to come but we're excited about the opportunity to provide more value to our MyIT Customers! 2023…
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13Nov 2023 by nathan

Happy Thanksgiving from Cyber Tech Cafe

CTC NEWS
Cyber Tech Cafe would like to wish everyone a Happy Thanksgiving! We will be closed on Thursday, 23 November 2023 and Friday, 24 November 2023 to celebrate the Thanksgiving holiday with family, friends and loved ones. Any non-emergency support requests will be responded to on a first come, first served basis on Monday, 27 November 2023. Emergency support is available for our commercial and MyIT customer by choosing the emergency support option when via phone or by including the word "Emergency" in the subject. Please note the holiday rate will apply. From all of us here at Cyber Tech Cafe, we wish you and  yours a Happy Thanksgiving! Nathan and Kristy Underwood
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12Oct 2023 by nathan

October 2023 News & Updates

CTC NEWS, Monthly Newsletters, Tech news
End of Life for Windows Server 2012 - This will be the last month of updates, including bug fixes, security updates, etc., for Microsoft Windows Server 2012. If you still have Windows Server 2012 installed in your environment, Microsoft strongly recommends making plans to decommission it as soon as possible. Changes to the MyIT Program - We are in the process of making some changes to the MyIT Program that we're pretty excited about. The biggest and most visible change for most MyIT Customers will likely be related to communications. There will be some changes to the monthly report as well as some reminders about systems that may need extra attention. More on this to come but we're excited about the opportunity to provide more value to our MyIT Customers!…
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04Oct 2023 by nathan

Quickbooks Update Scam

Tech news
We often get emails forwarded from customers (and soon to be customers :) ) that they get from scammers and suspected scammers and I often wonder just how many folks actually fall for the scam. We got one today that is a perfect example of what to look for if you suspect you're looking at a scam email and, at the same time, how to put together a really bad phishing email. So, starting at the top, the domain name intuitquickbookssupports.com. A quick search at CentralOps confirms that this domain name was just registered in January of this year and that it's registered at GoDaddy. Looking up intuit.com on the same site confirms that that's not where Intuit registers their domain names. Moving on down to the grammar of the…
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28Aug 2023 by nathan

Closed Monday, 4 September 2023 for Labor Day

CTC NEWS
We will be closed on Monday, 4 September 2023 to enjoy the Labor Day holiday with friends, family and loved ones and will reopen during normal business hours on Tuesday, 5 September 2023.  Emergency support will be available for our commercial and MyIT clients.  If you need emergency support on Monday, simply include the word 'emergency' in the subject of your email to help@ctc.co or by noting it in your voicemail at 770.386.8900.
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20Jun 2023 by nathan

Closed Tuesday, 4 July 2023 for Independence Day

CTC NEWS
Cyber Tech Cafe will be closed on Tuesday, 4 July 2023 in observance of Independence Day to enjoy time with family, friends and loved ones. We will reopen on Wednesday, 5 July 2023 at 9:00am ET. We will have on-call support available for commercial and MyIT clients via the emergency support option on the phone or by adding 'emergency' to the subject line of support email. From all of us at Cyber Tech Cafe, we wish you a happy Fourth of July and are eternally grateful to the men and women who have fought to win and preserve our freedom.
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16Jan 2023 by nathan

January 2023 News & Updates

CTC NEWS, Industry News, Monthly Newsletters, Tech news
We're currently interviewing for a Tier 1 and Tier 2 Support Tech to join our team. If you'd like more information on joining our team, use our online application available here. Updates to Policies and Procedures - We've made some slight changes to our Policies and Procedures and posted them here. Upcoming End of Life for Windows Server 2012 - In October 2023, Microsoft will be ending support for it's Windows Server 2012 operating system, meaning anyone currently using Windows Server 2012 will need to make plans to replace it before October. Changes to the MyIT Program - We are in the process of making some changes to the MyIT Program that we're pretty excited about. The biggest and most visible change for most MyIT Customers will likely be related…
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