17Dec 2020 by nathan

Merry Christmas from Cyber Tech Cafe

CTC NEWS
Cyber Tech Cafe will be closed from Thursday, 24 December 2020 until Monday, 28 December 2020 to celebrate Christmas and to enjoy time with family, friends and loved ones. Any non-emergency support requests will be responded to on a first come, first served basis on Monday, 28 December 2020. If you need emergency technical support Thursday thru Sunday, our emergency on-call technicians will be available. You can page the emergency on-call technician by including the word ’emergency’ in the subject of your email request or using the emergency support telephone option. Please note the holiday rate will apply. From all of us here at Cyber Tech Cafe, we wish you and  yours a very Merry Christmas! Nathan and Kristy Underwood
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17Nov 2020 by nathan

November 2020 News & Updates

CTC NEWS, Industry News, Monthly Newsletters, Tech news
Executive Summary We will be closed Thursday, 26 November 2020 and Friday, 27 November 2020 to celebrate Thanksgiving with family and friends. We are currently beta testing our device to tether your office network to your mobile phone / hotspot to provide emergency / backup Internet access to your office network. We hope to have a production version available mid December.Microsoft patched 112 vulnerabilities this month, tipping the 100 vulnerabilities in a month scale again. One update, rated as Important by Microsoft, is being chained with a Google Chrome vulnerability and exploited in the wild. Microsoft patched 112 vulnerabilities this month, 17 were classified [by Microsoft] as CRITICAL, 93 rated important and 2 rated moderate. One vulnerability patched this month , CVE-2020-17087, is rated by Microsoft as important but is…
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17Nov 2020 by nathan

Happy Thanksgiving from Cyber Tech Cafe

CTC NEWS
Cyber Tech Cafe would like to wish everyone a Happy Thanksgiving! We will be closed on Thursday, 26 November 2020 and Friday, 27 November 2020 to celebrate the Thanksgiving holiday with family and friends. Any non-emergency support requests will be responded to on a first come, first served basis on Monday, 30 November 2020. If you need emergency technical support Thursday thru Sunday, our emergency on-call technicians will be available. You can page the emergency on-call technician by including the word 'emergency' in the subject of your email request or using the emergency support telephone option. Please note the holiday rate will apply. From all of us here at Cyber Tech Cafe, we wish you and  yours a Happy Thanksgiving! Nathan and Kristy Underwood
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05Nov 2020 by nathan

In an emergency, use the mobile hotspot on your phone to get Internet for your office

CTC NEWS, Tech news
With the recent bad weather that moved through the southeast from Tropical Storm Zeta, we and a number of our customers, were without Internet for an extended period of time. We and many of our customers depended on our Internet connection for things like email, Point of Sale (POS) systems, etc., so the Internet outage was crippling. In some cases, the ISP has a wireless backup option but a) there was an additional monthly cost and b) it wasn't immediately available. As a work around at our office, we built a small device (based on our Network Ninja) that connected a mobile phone and our firewall and, using the phone's mobile hotspot, got the office Internet access for all of our computers and VoIP phones. It worked very well and,…
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15Oct 2020 by nathan

October 2020 News & Updates

CTC NEWS, Industry News, Monthly Newsletters, Tech news
Executive Summary The US Treasury Department released an interesting advisory earlier this month suggesting they were prepared to file civil charges against the victims of ransomware who pay the ransom and anyone offering material support.Microsoft released patches for 87 vulnerabilities this month, making it the first month in 8 with less than 100 (and the first in 5 with less than 120).Twelve of this months patches address vulnerabilities considered by Microsoft to be critical.Adobe released a patch for a critical vulnerability in Flash Player that affects Windows, Apple / Mac, Linux and ChromeOS. Microsoft releases regular updates the second Tuesday of each month, often referred to as ‘Patch Tuesday’. These updates are categorized as Low, Moderate, Important or Critical. Details on the categories are available here. The updates can include…
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07Oct 2020 by nathan

Interesting advisory from the Treasury Dept. regarding ransomware

CTC NEWS, Industry News, Tech news
If you are a potential ransomware victim, an insurance company who provides ransomware protection, an IT Services provider or financial institution who may provide services to a ransomware victim, the latest advisory from the U. S. Treasury Department suggesting that you may be subject to civil penalties if you pay, recommend paying or facilitate the payment of a ransom may be worth a read. The U.S. Department of the Treasure's Office of Foreign Assets Control (OFAC) released an advisory on 1 October 2020 that suggests that it can and may pursue civil penalties against victims of ransomware who pay the ransom as well as third parties who recommend or facilitate ransomware payments. I've linked the advisory below and have copy / pasted some of the pertinent sections of the advisory…
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03Sep 2020 by nathan
Closed Monday, 7 September 2020 for Labor Day

Closed Monday, 7 September 2020 for Labor Day

CTC NEWS
We will be closed on Monday, 7 September 2020 to enjoy the Labor Day holiday with friends, family and loved ones and will reopen during normal business hours on Tuesday, 8 September 2020.  Emergency support will be available for our commercial clients.  If you need emergency support on Monday, simply include the word 'emergency' in the subject of your email to help@ctc.co or by noting it in your voicemail at 770.386.8900.
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25Aug 2020 by nathan

Join us in welcoming our newest team member!

CTC NEWS
Please join us in welcoming the newest addition to the Cyber Tech Cafe Team, Jeremy Bean.  Jeremy has an extensive background in IT, getting his start as one of the original "Double Agents" with the Geek Squad and then after several years moving into a helpdesk role with a manufacturing company.  Over the next ten years, Jeremy worked his way up to Systems Admin and ultimately IT Director when the company was purchased and his position moved out of state.  At that point, Jeremy and a partner started an IT Consulting firm where they provided a number of services including IT Support, servicing the small to medium business market.  With the pandemic and subsequent market downturn, Jeremy's partner took a full time position with a large company and Jeremy began…
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