Email conversation threads are getting broken during the transition to the new helpdesk
Today is the first full day of use out of our new helpdesk and, so far, the feedback has been almost all positive. One thing that we are noticing that…
Read moreKnowledgebase now live in Customer Support Center
It’s somewhat lacking on content, but the knowledgebase is now active on the Client Support Center. We will be migrating articles from our internal knowledgebase and, if you have any…
Read moreNew Helpdesk is Live!!
In September of 2011, I sent out an email asking for help, feedback to help us serve our customers better. Since that email, we have been working to implement some…
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