At Cyber Tech Cafe, we are General Purpose Rental Geeks. Our experienced, skilled IT Support Team is here to provide a wide range of IT Support Services for your Small To Medium Business as well as your home or home office. Whether it’s a one-time call because you need someone to setup your new computer or you need an IT Support Team to help you design, deploy and manage a network for your new business, we’d love an opportunity to earn your business.
On site and / or Remote IT Support for your business
Providing IT Support to Small to Medium Business clients is the backbone of our business. During business hours, all calls will be answered by a live person and in most cases a tech is available on the first call to provide support. If you need help after hours, on the weekends or holidays, we offer 24×7 support with a four hour response.
- Regular Site Visits – We can schedule regular site visits, typically monthly, semi-monthly or weekly, to provide in-house, on-the-ground IT Support for your business.
- Help Desk & Technical Support – We provide 24×7 email, telephone, remote and in-person support to our commercial and MyIT Customers.
- Hardware and Software Inventory – We can complete an audit to create point in time inventory of all of your hardware and software. Additionally, all levels of our MyIT Program include near-real-time inventory of your hardware and software.
- Network & Infrastructure Management – We can provide on-call / as-needed support to plan, install and maintain all of your network and infrastructure gear. Additionally, all levels of our MyIT Program include management, log review and firmware updates to your network and infrastructure.
- Cloud Services & Data Backup – We can provide on-premise and cloud backup for your local data and / or data that you have stored in the cloud (Microsoft 365, Google, Dropbox, etc.) and all levels of our MyIT Program include a monthly test of your backup to ensure that it’s working.
- Log aggregation into our SIEM – Our MyIT Silver and MyIT Gold programs include log aggregation for servers and network equipment into our SEIM for additional visibility and advanced warning of potential problems.
- Endpoint Protection – Protection for your end user devices against threats like malware, viruses, ransomware and more.
- IT Strategy & Consultation
- Data Recovery
- Business Phone Telephone Systems and Unified Communications
Cybersecurity solutions for your business
It’s critical for today’s business to protect the information that they create, process, store, transmit, receive, etc. Cyber Tech Cafe offers a wide range of cybersecurity solutions to provide peace of mind for business owners to know that their data is safe.
- Email Threat Protection – Industry leading protection against Business Email Compromise (“BEC”), SPAM, phishing and other email borne threats that includes support for inbound and oubound filtering, integration with Microsoft 365 and Google Workspace, email attachment sandboxing, intelligent URL filtering and more.
- Email Encryption – Easy to use and affordable email encryption meeting or exceeding most regulatory requirements like HIPAA.
- Email Archiving – Archive email to protect against accidental or malicious deletion and then search or review it when needed.
- Data Loss Protection – Highly configurable filtering to prevent things like credit card numbers, Social Security numbers or other NPI, PHI or PII from accidentally being sent over unencrypted email.
- Security Awareness Training – Easily send phishing campaigns to your users to test their security awareness and automatically enroll them in online training for any weaknesses discovered during the campaign.
- Patch Management* – Our Patch Management system curates, reviews and installs vendor provided patches and updates for the Windows, Apple and Linux Operating Systems and more than 300 applications including the Microsoft Sweet, web browsers, conference software and more. Non-critical updates are generally installed within 48 hours of vendor release and critical updates are generally installed within 24 hours of vendor release.
On site and / or Remote IT Support for your home
- In Home Computer Repair
- Computer Repair at our office
- Data Transfer
- Data Recovery
* MyIT Clients Only